barkrock web store FAQ section

We want all of our customers to be satisfied! Any items purchased from us may be returned within 7 days of receipt for a full refund of purchase price. (Shipping is not refundable.) We do require that all items be in as-received, new condition. Jewelry must be unaltered and unworn.

Yes, of course! Actual shipping will depend upon how many items we can pack together. If you have any questions, you are welcome to contact us BEFORE you send payment!

We will ship within 3 business days maximum after receipt of order; usually we ship sooner. Items will ship via first class mail, which should take 2-7 days for domestic delivery. Please bear in mind that we have no control over the actual speed of postal delivery! International delivery, in particular, can involve delays at customs. Buyers are responsible for all VAT taxes and import duties.

You will receive an email notice from USPS, which will contain the date of shipment and the package tracking number. All of our shipments will carry delivery confirmation. As always, you are welcome to contact us at any time if you have any questions whatsoever!

Yes, depending upon buyer's country laws and restrictions. If your country isn't listed, please contact us for information and a price quote. There is no obligation to buy! Send queries to [email protected] We regret that due to the 2019 German Packaging Act we are no longer able to ship to Germany.

The shipping charge included at the time of purchase covers postage, safe packaging, and damage/loss insurance to the point of actual delivery. It does NOT cover foreign VAT, customs fees, return postage, or loss/theft of goods post-delivery.